At Zupa Travel, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below:

Returns Policy

  • You may return a product within 7 days of delivery if it meets the following conditions:
    ✔ The product is in unused and original condition (with tags and packaging).
    ✔ The item is not damaged, defective, or altered after delivery.
    ✔ You provide a valid reason for the return along with the purchase receipt.
  • Items that do not meet the return criteria will not be accepted.

How to Initiate a Return

  1. Contact our support team at [email protected] with your order details and reason for return.
  2. Our team will review your request and guide you through the return process.
  3. Once the return is approved, our delivery partner will arrange a pickup (where applicable) or guide you to the nearest return location.

Refund Policy

  • Refunds will be issued in cash at the time of return pickup or at the designated return location.
  • We do not offer refunds via bank transfers, credit cards, or digital wallets—all refunds are processed in cash.
  • Refunds are only applicable for returned products that meet the return criteria.
  • If a product is found to be defective or incorrect, you may exchange it for the correct item or request a full refund.

For any questions regarding shipping, returns, or refunds, please contact us at [email protected].